|Banktransfer: What should I use as a payment reference ?||»|
When using banktransfer for paying an invoice to us, it is important that you write:
as a payment reference. This is the only way for us to track who has paid by banktransfer.
|Invoice received before subscription/domain expired ?||»|
If you recieve a domaininvoice 2-3 months before your domain expires, then that is because you have an international domain.
Invoices for renewal of hosting should be recieved 4-6 weeks before the expiration-date.
|How do I get a new invoice ?||»|
Invoices are created automatically when your domain or hostingaccount is about to expire.
You can see you the latest invoices at:
"my hosting account" -> "invoice"
|My payment is not registred ?||»|
If you have paid using bank-transfer:
Our system updates payments by bank-transfer once a day.
It is also very important, that you have stated your invoicenumber in the text following the bank-transfer.
After you made the transfer it takes at least 3 days to be registered by us.
|I would like to change my contact information||»|
You can change your contact information in the controlpanel under "account".
|We are looking for a sponsor !||»|
We get daily requests for sponsorships. Very few get sponsorship, because it has to be a very worthy cause.
Contact support if you think your cause is worthy of sponsorship.
|Pay an invoice with creditcard||»|
1) Find the invoice in the controlpanel
2) Select payment with creditcard
3) A popup-window will appear, so you can use your creditcard for payment.
- Payment with creditcard will be tracked automatically, so f.e. domains will be ordered instantly.