|How do I change DNS for my domains ?||»|
You can change DNS using the DNS-menu on the controlepanel.
If you do not see the DNS-menu, it might be because the domain is not paid for yet. If you've paid and the DNS-menu still isn't visible, contact support.
Changes in the DNS-records can take 1-2 hours to be fully updated.
|How do I transfer my domain to you ?||»|
If you are a new or existing customer
Go to our domain-test page, and test for your domain. The domaintester will report that your domain is already taken, which is correct.
Click on " >> " for your domain-order to proceed.
If you order your domain this way. it will be transfered to us.
|How do I create a subdomain ?||»|
Go into the controlpanel, click "subdomains".
Input your subdomain: f.e. mysubdomain.mydomain.com
Only state the first part "mysubdomain".
After 1-2 hours your subdomain will be ready, and will show the content of the folder "mysubdomain" on your hosting-account.
|How does a domain-transfer work ?||»|
When a transfer of a domain is ordered and paid, you will recieve an email with instructions.
Most of the domains need to be unlocked at your old host first, before they can be transferred.
|How do I order a new domain ?||»|
If you are a new customer and want a new hostingaccount with a new domain
- Go to our frontpage and order a hostingaccount.
- Clicking "Next" will lead you to the domain-checker, where you can find a free domain.
- Complete the order.
If you want to add a domain to an existing hostingaccount
- Log into the controlpanel.
- Click on "upgrade", and press "order" at the domain-section.
- Find one or more free domains that you want at your account.
- Complete the order.
|How do I create a CNAME record?||»|
Go to the DNS in your controlpanel.
Example: You want to point www.example.com to ghs.google.com
Insert these DNS-records:
mx priorty: 0
<img src="http://web10.dk/images/ico_info.gif" /> Remember "." after the target address.
|How do I point my domain towards an internet address||»|
If you have a domain without a hosting-account, you can point it at an ip-address using DNS in your controlpanel.
IMPORTANT: the ip-address should be setup to answer the domain.
You can not point it towards an URL. Instead consider making an HTML-forward.
|Can I cancel my main-domain ?||»|
The main-domain is the domain, that you have ordered first.
The domain can be cancelled, but will still appear on invoices and in the controlpanel, because it will always remain linked to your customernumber.
|Additional domains on my hosting-account ?||»|
You can add additional domains to your hosting-account.
Go to the controlpanel -> upgrade.
This way the domain will be added to your account. The domain will have its own webpage, email-address and a folder on your hostingaccount.
|SSL on your homepage||»|
SSL can be used on all folders of your hosting-account, which also includes the temporary-address.
The SSL url is:
Some browsers may show a popup with a warning. This can be avoided by using the temporary-address, for example:
("web32" is an example, you can find the right servername for your account in the welcome email).
NOTE: SSL is only available for customer that have this service on their hosting-account.
|Move domain between hosting accounts||»|
If you want to move a domain between hosting accounts:
1) Backup the files of the domain that you want to move to your local pc.
2) Contact support.
IMPORTANT: Your main-domain (the first domain you have ordered) cannot be moved, but additional domains can.
|ERROR: Domain is already ordered||»|
This can be caused by an old order for this domain. Contact support to have this issue resolved.
|I want my domain unlocked with auth/epp-key ||»|
|Registration of a domain: how long does it take ?||»|
The registrationtime of a domain depends on the type of domain. The list below shows how many days it will take:
|Transfer of a domain: How long time does it take ?||»|
A domain transfer is typically completed within 1-3 days.
|How do I change the owner of a domain ?||»|
When we have registred the domain, you can change owner for the domain here:
You insert the domainname in the inputfield and press "Send password". Then the password for owner change will be sent to you.
A couple of domain-types require you to sign a special form for approving the transfer.