|GoogleAdwords: How do I use this ?||»|
1) You will need a Google Adwords account, which can be created at:
2) You will need to setup your creditcard information for this account.
3) Use the coupon-code on the "invoicepreferences" under the "invoice"-tab.
|Can I cancel my main-domain ?||»|
The main-domain is the domain, that you have ordered first.
The domain can be cancelled, but will still appear on invoices and in the controlpanel, because it will always remain linked to your customernumber.
|Additional domains on my hosting-account ?||»|
You can add additional domains to your hosting-account.
Go to the controlpanel -> upgrade.
This way the domain will be added to your account. The domain will have its own webpage, email-address and a folder on your hostingaccount.
|I would like to change my contact information||»|
You can change your contact information in the controlpanel under "account".
|Move domain between hosting accounts||»|
If you want to move a domain between hosting accounts:
1) Backup the files of the domain that you want to move to your local pc.
2) Contact support.
IMPORTANT: Your main-domain (the first domain you have ordered) cannot be moved, but additional domains can.
|ERROR: Domain is already ordered||»|
This can be caused by an old order for this domain. Contact support to have this issue resolved.
|Extra MB for your hostingaccount||»|
Our products have a size that's suitable for most customers. But if you need extra MB on your hostingaccount, you can buy it on the "upgrade" tab of your controlpanel.
|Cancel your hosting-subscription ||»|
If you would like to calcel you hosting-subscription. Please make a signed letter, stating, that you want to cancel and send it to us by mail or fax.
(Contact information can be found in the topmenu)
|I have lost my password||»|
Use the "forgot password?"-function under "my hosting account" in the topmenu of the frontpage.
This will send an email with all logins and passwords.
|Move hosting platform: windows to unix / unix to windows||»|
To move your hosting-account to another platform (unix or windows) you will have to order it on the controlpanel under upgrades.
Remember to backup your webpages from your current hostingaccount first, because these will not be transferred.
E-mail and MySql aren't affected when you change platform.
unix to windows
Your FTP login will change, so now you have to include "talkactive\" infront of your login, so you will have "talkactive\web12345" instead of your normal "web12345".
windows to unix
Your FTP login will now be without "talkactive\" infront of your login.
|Change your FTP-password||»|
Contact the support to change your FTP-password
- Current password
- New password
The new password can only have a length of 10 characters, and can only contain a-z and 0-9.